Getting Started
Artesia Credit Union now has Bill Pay and Internet
Banking which allow you to perform various financial transactions, pay your
bills, and communicate with the credit union staff quickly and easily in the comfort
of your own home. These services secure
access at any hour of the day, seven days a week.
Begin by entering your User ID (account number) and security Code you were
issued by the ACU representative. After your initial sign in, you will be required
to change your security code. The new
security code must be eight (8) digits in length.
If you have questions or problems, please contact the Credit Union.
Internet Banking
This feature will allow you to view your accounts and to make transactions within that account. It displays the account balances and account history that print out on your periodic statements. Click on each account to view the detailed transaction history. This information is real time, the same information you would receive by the audio response teller or by the Credit Union staff.
With this option, you can not transfer between different
member numbers. You can only transfer
from accounts within your own member number.
Internet banking will also allow you to complete membership applications and
request a loan. Simply fill out the
requested information, push the send button, and a
Credit Union employee will contact as soon as possible.
Bill Payment
NOTE: In order to
access the Bill Payment options, you must have an open share draft (checking)
account and qualified to receive your access
Bill payment services allow you to schedule payments to
merchants, review and change schedule payments, and reviews the payment
history. Bill payment services offer an
alternative to the traditional way of paying your bills. Instead of writing a check and
mailing it, you can handle all payments through Bill payment services
To set up and access the Bill Pay (After
qualifications have been met):
Things you should know about your Payments:
When using ACU Bill
Payment Services, you should know that there are two methods to pay your bills:
· Your account does not contain sufficient funds to compete the payment or transfer.
· The Processing center is not working properly and you know or have been advised by the ACU Bill Payment Service about the malfunction before you execute the transaction.
· The payee mishandles or delays a payment sent by the ACU Bill Payment Service.
· You have not provided the ACU Bill Payment Service with the correct name or account information for those persons or entries to whom you wish to direct the payment.
· Circumstances beyond the ACU Bill Payment Service control (such as, but not limited to, fire, flood interference from an outside force) prevent the proper execution of the transaction and the ACU Bill Payment Service has taken reasonable precautions to avoid those circumstances.
Provided none of the following exceptions to the ACU Bill Payment Service performance obligations
are applicable, if the ACU Bill Payment
Service causes an incorrect amount of funds to be removed from your transaction
account or causes funds from your transaction account to be directed to a
person or entity which does not comply with your payment instructions, the ACU
Bill Payment Service shall be
responsible for returning the improperly transferred funds to your transaction
account and for directing to the proper recipient any previously misdirected
payments or transfers. The ACU Bill Payment
Service should not be used to pay government obligations such as taxes and
court-directed payment since you may incur significant penalties as a result of
late payments.