FAQ’S

Q1. When trying to access FSCU-ONLINE site I entered the address, but it says “can’t find

address”. What’s wrong?

A1. Make sure you have entered https://www.virtualbranchservices.com/eBank/fscu/ exactly.

The “s” represents secure.

Q2. What is the Enrollment process for FSCU-ONLINE?

A2. To enroll, simply contact FSCU at 866/701-3728 and request a User ID number and a

Security Code. In order to use Bill Pay you must have a share draft (checking) account

with the Credit Union and allow 2 days for authorization.

Q3. Is this a secured site?

A3. FSCU-ONLINE uses Secured Socket Layer(SSL) which provides authentication to ensure

you are always in communication with our server. SSL is used to ensure data integrity, so

your information reaches only you without being altered or tampered with. If the SSL detects

alterations or tampering from outside the connection is broken. It also uses encryption which

scrambles the data transmission so only you can read it and no one else.

Q4. Are there any specific system requirements to use FSCU-ONLINE?

A4. In addition to a computer you will need Internet access and a browser with 128-bit encryption

such as Microsoft Explorer or Netscape. Make sure you have a current version of either

browser.

Q5. How do I change my Security Code?

A5. After entering your current User ID and Security Code on the Logon Screen, click on Services and

then click on Change Security Code. Enter your current Security Code and then enter the new Security Code

you want. You will enter it again in order to verify the change.

Q6. How do I send a message to the Credit Union?

A6. Click on Message Center and click on “Contact Us.” You can then enter your message

and submit it on a secured line and we will respond back to you as soon as possible. Our

message will return to you under your member number.

Q7. How do I setup to use Bill Pay services?

A7. You must have an FSCU Share Draft (checking) Account in order to use this service.

You will click on “Services” and then click on “Payment Service Enrollment”. This will

bring you to a screen with your Name and it will request the following information:

Social Security Number, Address, City, State, Zip, Home & Work phone numbers, Share Draft (checking)

account number, and the account number on your drafts (checks).

You will then go into a screen “Quick Pay” to setup your payments, merchants or payees

and determine how you want to remit these payments such as Scheduled Payments to be

paid the same time every month or determine the frequency such as one time only.

Remember you must have the funds in the draft (checking) account prior to disbursement or

the transaction will not be processed. You must request the disbursement date at least

five (5) business days prior to the due date of the payment.