FREQUENTLY ASKED QUESTIONS

Q. What is Glendale Area Schools FCU Internet Home Branching?

A. Glendale Area Schools FCU Internet Home Branching is an internet account access system, by which Glendale Area Schools Federal Credit Union’s members can view their account history, make transfers between subaccounts (i.e. 00-1 shares, 55-1 share draft, 80-1 loan), download transaction history to their own PCs and in the near future pay their bills on-line.

Q. How Does Glendale Area Schools FCU Internet Home Branching Work?

A. Members can access Glendale Area Schools FCU Internet Home Branching from the Credit Union’s website, www.gasfcu.org. After logging onto the Glendale Area Schools FCU Internet Home Branching site using a member account number and personal identification number (PIN) combination, the member will have several menu options to choose from. When finished a member must logout of the Internet Home Branching service before leaving the internet site.

Q. How Do I Get Started?

A. Members wishing to use Glendale Area Schools FCU Internet Home Branching must complete an enrollment form and send it to GASFCU’s main office. We will mail you a secure personal identification number (PIN).

Q. How Secure Is Glendale Area Schools FCU Internet Home Branching?

A. Privacy and security are very important issues to the Glendale Area Schools Federal Credit Union. Glendale Area Schools FCU Internet Home Branching makes use of 3DES encryption, IPSec protocol and a VPN tunnel for all transactions executed for the online application as well as a physical firewall to protect its member’s privacy and security. Members are strongly encouraged to update their web browsers to the latest versions of MS Internet Explorer™ or Netscape™ to take advantage of the security of those applications.

Q. How Secure is My PIN Number?

A. Once you have gotten into both audio response and Glendale Area Schools FCU Internet Home Branching it is strongly suggested that you change your PIN for security purposes.

Note: It is important that when you select audio response and Glendale Area Schools FCU Internet Home Branching PINs that you do not use numbers easily associated with you as an individual.

Q. Can I Pay My Bills with Glendale Area Schools FCU Internet Home Branching?

A. At this time, the bill payment function is not available. This feature will be added at a later date. You will be able to pay anyone through the Glendale Area Schools FCU Internet Home Branching bill payment option.

Q. Can I Download Account Information Into My Personal Computer?

A. You CAN download account history in several different ways. You can select a beginning and ending date for a range of transactions, you can select all transactions since the last download, or you can individually select certain transactions for download. Glendale Area Schools FCU Internet Home Branching allows downloads in a ‘QIF’ format. You can then import this information from your PC into financial packages such as Quicken ™ or Microsoft Money ™.

Q. Why Don’t I have Internet Home Branching Access in the Late Afternoon?

A. Every day, after the close of business, the Credit Union initiates its end-of-day processing. Prior to that, our computer system is prepared to handle audio response and Glendale Area Schools FCU Internet Home Branching access. In the late afternoon the backing up of our computer system can take about one (1) hour, during which time neither audio response nor Glendale Area Schools FCU Internet Home Branching will be available.

Call Glendale Area Schools FCU anytime during regular business hours to get personal assistance with this service, your account, or research a problem. Feel free to send e-mail during off-hours and we’ll respond to your request the next business day.