FAQ’S

Q1. When trying to access CU@HOME site I entered the address, but it says “can’t find address”. What’s wrong?

A1. Make sure you have entered https://virtualbranchservices.com/eBank/iecfcu/ exactly. The “s” in https represents secure. It is required to access this site in a secure environment.

Q2. What is the Enrollment process for CU@Home?

A2. To enroll, simply contact IECFCU at 800/757-7432 and request a User ID number and a Security Code. If you want to use Bill Pay you must have a share draft account with the Credit Union and allow 2 days for authorization.

Q3. Is this a secured site?

A3. CU@Home uses Secured Socket Layer(SSL) which provides authentication to ensure you are always in communication with our server. SSL is used to ensure data integrity, so your information reaches only you without being altered or tampered with. If the SSL detects alterations or tampering from outside the connection is broken. It also uses encryption which scrambles the data transmissions so only you can read it and no one else.

Q4. Are there any specific system requirements to use CU@Home?

A4. In addition to a computer you will need Internet access and a browser with 128-bit encryption such as Microsoft Internet Explorer or Netscape. Make sure you have a current version of either browser.

Q5. How do I change my Security Code?

A5. After entering your current ID and Security Code on the Login screen, click on Services and then click on Change Security Code. Enter your current code and then enter the new code you want. You will enter it again in order to verify the change.

Q6. How do I send a message to the Credit Union?

A6. Click on Message Center and click on “Contact Us.” You can then enter your message and submit it on a secured line and we will respond back to you as soon as possible. Our message will return to you under your member number.

Q7. How do I setup to use Bill Pay services?

A7. You must have an IECFCU Draft Account in order to use this service. You will click on “Services” and then click on “Payment service enrollment”. This will bring you to a screen with your Name and it will request the following information:

SSN#, Address, City, State, Zip, Home & Work phone numbers, Draft account Number, and the account number on your drafts.

You will then go into a screen “Quick pay” to setup your payments, merchants or payees and determine how you want to remit these payments such as Scheduled Payments to be paid the same time every month or determine the frequency such as one time only. Remember you must have the funds in the draft account prior to disbursement or the transaction will not be processed. You must request the disbursement date at least five business days prior to the due date of the payment.