WELCOME TO PS CU@HOME ONLINE SERVICE
Q1. When trying to access the PS CU@HOME site I entered the address,
but it says, “ can’t
find address”.
What’s wrong?
A1. Make sure you have entered https://www.virtualbranchservices.com/eBank/pscu exactly.
The "s" in https represents secure. It is required to access this site in a secure environment.
Q2. What is the Enrollment process for PS CU@HOME?
A2. To enroll, simply contact Park Schools Credit Union at 952-927-8928 and request a
User ID Number and a Security Code. If you want to use PS CU@HOME Bill Pay you must have a
share draft/checking account with the credit union and allow 2 days for authorization
Q3. Is this a secure site?
A3. PS CU@HOME uses Secured Socket Layer (SSL) that provides authentication to ensure
you are always in communication with our server. SSL is used to ensure data integrity so
your information reaches only you without being altered or tampered with. If the SSL detects
alterations or tampering from outside, the connection is broken. It also uses encryption which
scrambles the data transmissions so only you can read it and no one else.
Q4. Are there any specific system requirements to use PS CU@HOME?
A4. In addition to a computer you will need Internet access and a browser with 128-bit encryption
such as Microsoft Internet Explorer or Netscape. Make sure you have a current version of either browser.
Q5. How do I change my Security Code?
A5. After entering your current User ID and Security Code on the Login screen, click on Services
and then click on Change Security Code. Enter your current code and then enter new
security code. You will enter it again in order to verify the change. Your security code must be exactly 8 digits long.
Q6. How do I send a message to the Credit Union?
A6. Click on Message Center and click on Contact Us. You can then enter your message and
submit it on a secured line. We will respond back to you as soon as possible. Our message
will return to you under your member number.
Q7. How do I setup to use Bill Pay services?
A7. You must have a Park Schools Credit Union share draft/checking account and be approved by
the credit union staff in order to use this service. You will click on Services and then click on
Payment Service Enrollment. This will bring you to a screen with your name and it will
request the following information:
SSN, Address, City, State, Zip, Home and Work phone numbers, share draft/checking
number and the account number on your share drafts.
After approval you will then go into a screen Quickpay to setup your payments, merchants or
payees and determine how you want to remit these payments such as: scheduled payments to be
paid the same time every month or determine the frequency, such as one time only. Remember
you must have the funds in the draft account prior to
disbursement or the transaction will not be
processed. You must request the disbursement date at least five business days prior to the due
date of the payment.
Q8. How do I advance a loan?
A8. Loan advances must be requested by contacting Credit Union staff directly by calling us at
952-927-8928 or by stopping by the office.
Quicken programs?
A9. Yes, you can download your Account History into Microsoft Money or Quicken programs. The
download file can be initiated from the Account Summary/Account History screen.
Note: Microsoft Money and Quicken programs are NOT a supported product
of PS CU@HOME. Any questions or problems pertaining to these
specific applications should be directed to the manufacturers of these products.
A10. PS CU@HOME is free to all members.
The fee for the PS CU@HOME Bill Pay will be on the Rate and Fee Schedule. This is in
addition to any fees associated with a share draft/checking account.