Welcome
Welcome to 1st Valley Credit Union Virtual Branch. We are pleased to offer you a convenient way to check balances, transfer funds, and view account history. There is no charge for this service. To enroll, please contact 1st Valley Credit Union (909-889-0838 Ext. 227). Once you have enrolled in 1st Valley Credit Union Virtual Branch, you may sign up for the 1st Valley Credit Union Bill Payment Service. In addition to checking balances, transferring funds, and viewing account history, Bill Payment Service allows you to set-up and pay bills all from one convenient site. Bill Payment service is Free with qualified direct deposit otherwise there is a monthly fee of $5.00. Enrollment for the Bill Payment Service is completed from within the 1st Valley Credit Union Virtual Branch service.

System Requirements
For optimum performance, it is recommended that your system meet the following criteria:

• Microsoft Internet Explorer at version level 6.0 or higher

  Or

• Netscape 6.1 or higher.
• The system browser must allow for 128-bit encryption.

Enrolling with 1st Valley Credit Union Virtual Branch
To subscribe to the 1st Valley Credit Union Virtual Branch, simply call 1st Valley Credit Union at 909-889-0838. Once you receive your User ID and security code, the service will be immediately available. The first time you access 1st Valley Credit Union Virtual Branch; you must change your temporary Security Code to an eight (8)-digit numeric code. Protect this code just as you do for your ATM PIN number and change it often. If you forget your Security Code, contact the credit union and an 1st Valley administrator will reset your User ID after confirming your identity.

Fees And Charges
There may be charges for certain Electronic Funds Transfer services. These fees may change and all members will be notified of the changes as required by applicable law. Check “Fees and Rate Schedule” on www.1stvalleycu.com for any fees.

Periodic Statements
Transfers and withdrawals made through 1st Valley Credit Union Virtual Branch will be recorded on your periodic statement. You will receive a monthly statement for all accounts having any electronic transaction.

Member Liability
The member is liable to the Credit Union for any loss, cost or expense incurred resulting from the member’s failure to follow this agreement. The member authorizes the Credit Union to deduct any such loss, costs or expenses from their account without prior notice. If we bring a legal action to collect any amount due or to enforce this agreement, the Credit Union is entitled, subject to applicable law, to payment of reasonable attorney’s fees and costs, including fees on any appeal, bankruptcy proceedings and any post-judgment collection actions.